What happens to vouchers, guarantees, and devices after Gravis closure?
The renowned electronics retailer Gravis, which has played a significant role in the German market for decades, recently announced the closure of its doors. This news has left many customers who still have vouchers or want to claim warranty uncertain and confused. This article provides a comprehensive understanding of handling vouchers, warranties, and devices in the wake of the closure.
Vouchers
Some Gravis customers may wonder how they can use or redeem their vouchers now that the company has announced closure. According to the Verbraucherzentrale, vouchers purchased before the closure announcement are generally redeemable until the end of their validity period. However, customers are encouraged to redeem them as soon as possible.
Warranty
Another legitimate concern of customers is warranty claims. The company has informed its customers that all valid warranty claims will continue to be honored. Gravis customer service will compensate or repair devices that still have a warranty in accordance with its legal obligations.
Devices
The end of Gravis does not mean the end of support or assistance for purchased devices. The manufacturer generally continues to provide support and service for the devices. However, after the company's closure, it is recommended to contact the device manufacturer or an authorized service provider directly.
Conclusion
Customers are advised to clarify any remaining questions about the process and their rights directly with Gravis customer service or consumer protection. This is intended to avoid misunderstandings and potential legal uncertainties.
Now that the end of Gravis is approaching, it is important to know how we as customers can react to the situation. It is also a wake-up call for all of us – we should always know and understand the terms and conditions before making a purchase, especially regarding vouchers and warranties. Ultimately, as consumers, we are responsible for protecting our rights and interests.
Article by Anita Faake, Friday, May 3, 24
